Why is my appliance not turning on?
Ensure that the power cord is firmly plugged into a grounded 120V outlet. If your model has a detachable power cord, ensure it is also firmly plugged into the back of the appliance. Try using a different outlet. Failure to follow these instructions may result in personal injury and/or property damage.
Can I place my appliance on a stovetop?
NO – NEVER place your appliance on a stovetop, even if the stovetop is not in use. Place it on a stable, level surface, away from combustible material and external heat sources.
I’m cooking meat with skin. Why should I not pierce it while it is swollen?
The skin should be pierced prior to cooking. When cooking meat with skin (e.g. sausage with casing), the skin can swell when heated. DO NOT pierce the skin while it is swollen; this could result in scalding personal injury and/or property damage.
I accidentally dropped and/or damaged my Appliance. Can I continue using it?
NO – DO NOT operate the appliance after it has been dropped or damaged in any manner.
Can I bring/send my appliance overseas?
Instant Pot® models sold for use in Canada and the USA are designed for 110–120 V outlets only.Do not use the appliance in electrical systems outside of the voltage range listed above, even with adapters or converters. For Instant Pot® appliances compatible with 220–240 V outlets, visit www.instantpot.co.uk or www.amazon.co.uk.
Can I leave my appliance unattended while it is in use?
NO – DO NOT leave the appliance unattended while in use.
My control panel is unresponsive. How do I fix it?
Wipe the control panel with a damp cloth and dry it completely to remove any residual food debris. If the control panel is still unresponsive, contact our customer care team.
Can I touch or move the appliance while it is in use?
NO – DO NOT move your appliance while in use. Failure to follow these instructions may result in personal injury and/or property damage.
How often should I clean my accessories?
After every use – Let the appliance cool to room temperature before cleaning or storage. Clean the appliance and all of its accessories after each use.
Can I plug my appliance into an extension cord?
NO – Use a grounded outlet only. DO NOT remove ground. DO NOT use an adapter. DO NOT use an extension cord.
Can I clean my appliance by submerging it in water?
NO – To avoid electrical shock and damaging your appliance, DO NOT immerse power cord, plug, or the appliance in water or other liquid. DO NOT rinse the appliance under a tap.
My power cord gets very hot while in use. What should I do?
DO NOT continue to operate the appliance. Contact Customer Care for assistance.